How do I personalize my order?
To add your name to a garment, choose “Yes” under the Custom Name option on the product page.
When you click Add to Cart, a pop-up will appear asking you to enter the exact custom name you want printed.
(Please verify spelling — we print the name exactly as entered.)

How big will the custom name be?
The printed name will range from 6" to 12" wide, depending on how many letters your name has.
Short names are closer to 6", and longer names extend up to 12" to maintain clean proportions.

Are personalized items returnable?
No — all custom items are final sale.
Once printed, personalized garments cannot be returned, exchanged, or refunded. Please review your size and custom name spelling carefully before checking out.

How much is shipping?
Rates are shown at checkout.
Free U.S. shipping on orders $75+.

Do you ship internationally?
Not yet — U.S. only for now. Global shipping coming soon.

How do I track my order?
You’ll receive an email with a tracking link once your order ships.

What’s your return policy?
Returns accepted within 30 days if items are unworn and unwashed.
Custom items are final sale.

How do I start a return or exchange?
Email support@MongiCrew.com with your order number.

Are returns free?
Exchanges are free.
Returns require you to cover return shipping.

When will I receive my refund?
Within 5–7 business days after we receive your returned item.

What sizes do you offer?
XS–3XL for tees and hoodies.

How do I choose my size?
Use our Size Guide. Compare our measurements to your favorite shirt or hoodie.

Are your items unisex?
Yes — tees are classic fit, hoodies are relaxed athletic fit.

I’m between sizes — what should I pick?
Size down for a tighter fit. Size up for a relaxed fit.

Do your clothes shrink?
Minimal shrinkage. Wash cold + low heat to keep the original fit.

What materials do you use?
Tees: 100% Supima® cotton (190 GSM)
Hoodies: Ultra-heavy 500 GSM French terry

How do I wash my gear?
Cold wash, gentle cycle, no bleach or fabric softener.
Tumble dry low or air dry.

Will colors fade or prints peel?
Not with proper care. Wash inside out, avoid high heat.

Where are your products made?
Designed in the USA. Made in small batches with trusted global partners.

What payment methods do you accept?
All major cards, Apple Pay, Google Pay

When is my card charged?
At checkout.

Can I cancel or change my order?
Email us ASAP. If it hasn’t shipped, we can adjust it.

Will I be charged sales tax?
Only if required by your state. Shown at checkout.

Is my payment information secure?
Yes — SSL encryption + PCI-compliant processing.

Do you sell gift cards?
Coming soon.

How do I use a promo code?
Enter it at checkout in the “Discount Code” box.

Do you have a first-time customer discount?
Yes — 10% off with code 10OFF (subject to change).

Do you offer student, military, or first responder discounts?
Not yet, but we plan to.

Do you have a loyalty or referral program?
Not yet, but it’s in development.

My promo code isn’t working — why?
Check expiration, minimum purchase, or if a code is already applied.
Email us if the issue continues.

What is Mongi Crew?
A movement-driven apparel brand built for disciplined minds and the grit soul.

Where are you based?
New Jersey, USA.

Do you have physical stores?
No — we’re online only.

How do I contact you?
Email support@MongiCrew.com or use our site’s Contact page.

Do you have an ambassador program?
Not yet, but we’re working on it. Email marketing@MongiCrew.com if interested.

What does “Built for the Grit Soul” mean?
Our mantra: apparel designed for people with discipline, heart, and relentless drive.