Shipping & Returns

Shipping & Processing

Processing Time

Every Mongi Crew piece is made with attention to detail.
Standard and custom orders ship within 2 business days after payment confirmation.

You’ll receive an order confirmation email right away and a shipping notification with tracking once your order is on the way.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We currently offer:

  • Standard Shipping (5–7 business days in transit)

  • Expedited Shipping (2–3 business days in transit; available on select items)

  • Free U.S. Shipping on orders over $75.

Shipping Locations

We currently ship within the United States.
International shipping will be available soon—stay tuned for updates, or contact support@mongicrew.com if you’d like to arrange an international order.

Order Tracking

Once your order ships, you’ll receive a tracking link via email.
If tracking hasn’t updated after 48 hours, contact support@mongicrew.com and we’ll assist you.

Lost or Delayed Packages

If your package shows “delivered” but you haven’t received it:

  1. Check with neighbors or your local post office first.

  2. If it’s still missing after 3 business days, email support@mongicrew.com with your order number—we’ll help resolve it as quickly as possible.

If you use different support emails, tell me the correct ones and I’ll swap them in.

RETURNS

Returns & Exchanges

We stand behind the quality of everything we make. If you're not satisfied, we’ll make it right.

  • Return Window: Within 15 days of delivery

  • Condition: Items must be unworn, unwashed, and in original packaging

  • Exchanges: Free for domestic orders — subject to product availability

  • Refunds: Issued to original payment method within 5–7 business days of return receipt

  • Final Sale and Custom Order Items: Not eligible for return or exchange

To start a return or exchange, email us at:
support@MongiCrew.com
Please include your order number and reason for return.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.